Privacy Policy

Introduction

This Privacy Policy explains how Evtrion S.A. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our gaming and esports technology services. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Data Controller Information

Evtrion S.A. is the data controller responsible for your personal data. Our contact details are:

Data We Collect

We collect several types of information from and about users of our website and services. The data collection includes personal information that you provide directly to us and information that is automatically collected when you use our services.

Information You Provide to Us

• Contact information including name, email address, phone number, and company details
• Information provided through contact forms, enquiries, or customer support interactions
• Account information when you register for our services
• Payment information and billing details for our services
• Gaming and tournament data when using our platforms
• Communications and correspondence with us

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers
• Usage information including pages visited, time spent on pages, and navigation patterns
• Location data based on your IP address
• Cookies and similar tracking technologies as described in our Cookie Policy
• Performance and analytics data about how you interact with our services

How We Use Your Information

We use the information we collect about you for various purposes. How we use your data depends on the services you use, how you use them, and the preferences you have communicated to us.

Primary Uses

• To provide, maintain, and improve our gaming and esports technology services
• To process and respond to your enquiries and customer support requests
• To create and manage your account and provide access to our platforms
• To process payments and manage billing for our services
• To communicate with you about our services, updates, and important notices
• To ensure the security and integrity of our gaming platforms
• To analyse usage patterns and improve user experience

Marketing and Communications

With your consent, we may use your information to send you marketing communications about our services, industry news, and promotional offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: performance of a contract, legitimate interests, legal compliance, and consent where explicitly provided.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Consent: When you have given explicit consent for specific sharing

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Secure data centres and infrastructure

However, no method of transmission over the internet or electronic storage is completely secure. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The data retention period varies depending on the type of information and the purpose for which it is processed.

• Contact Information: Retained for the duration of our business relationship plus 7 years for legal compliance
• Account Data: Retained whilst your account is active and for 3 years after account closure
• Website Analytics: Typically retained for 26 months
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
• Legal and Compliance Data: Retained as required by applicable laws and regulations

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention and disposal procedures.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data. Your rights include the ability to control how your personal information is collected, used, and shared.

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your personal data
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or +34 975723877. We will respond to your request within one month of receipt.

You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

International Data Transfers

We primarily process your personal data within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes
• Your explicit consent for specific transfers

Any international transfers are conducted in accordance with applicable data protection laws and regulations.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information: